WPMU DEV is an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing. Company culture: It’s the flexibility and excitement of working for a start-up, but with an established business and growing team. We’re big on having fun too!

We are recruiting to fill the position below:

Job Title: WordPress Support Specialist (PHP, MySQL, CSS, HTML)

Location: Nigeria

Job Description

• As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses.
• Are you tech-oriented and love to work from home? Do you like coding and helping people?
• Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.
• Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic.
• Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.
• We’re looking for a person that will be able to also work on weekends and available to work on the following schedules: 4:00 pm – 12:00 am UTC

Responsibilities

• At WPMU DEV, we power and host websites used by millions of users every single day.
• We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem.
• You’d need to be polite, patient and understanding with our customers.

The role involves:

• Supporting our awesome members and customers
• Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
• Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style!
• Being an active part of the Incsub team.
• Reach for the skies; we have many challenges and opportunities for those who aspire to do more!

Qualifications
Essential attributes and experience required:

• At least 2+ years of experience with WordPress.
• Ability to code using PHP, CSS, MySQL and HTML.
• Good knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose WordPress issues by isolating potential factors and providing resolution
• An understanding of browser console errors and debugging via developer tools
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, being kind, supportive, and all-around friendly
• Being a great team player, keen on working in an expanding, motivated, distributed support team
• Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
• Fluent in English to communicate effectively.
• Ability to work full-time (40 hours/week).

Skill-Set:

• WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML.

Job Benefits
Why Join us?

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

Application Closing Date
25th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Process
What should i do now?

• If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!

Hiring Process:

• Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.
• If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.
• Applications must include the completed task sheet to be assessed.