Job Opportunity: Recovery Officer at Sycamore-NG
Location: Port Harcourt, Rivers
Employment Type: Full-time
About Us
Sycamore-NG is a dynamic fintech company revolutionizing financial services through an innovative lending marketplace. We connect businesses and individuals with tailored financial solutions—whether securing loans or generating returns as lenders. With a dedicated team and advanced technology, we streamline the borrowing and lending process, ensuring seamless financial transactions.
Role Overview
We are seeking a proactive Recovery Officer to join our team. In this role, you will be responsible for managing overdue loan repayments, negotiating settlements, and implementing strategies to minimize defaults. Your expertise will contribute to maintaining a healthy credit portfolio while ensuring compliance with regulatory standards.
Key Responsibilities
- Engage delinquent customers via calls, emails, and SMS to recover outstanding payments.
- Develop and negotiate customized repayment plans based on financial assessments.
- Monitor repayment trends and flag high-risk accounts for escalation.
- Collaborate with the Collections team for efficient case management.
- Ensure recovery efforts align with company credit policies and financial regulations.
- Prepare legal case files and coordinate with legal teams and law enforcement when required.
- Maintain precise documentation of all customer interactions and recovery efforts.
- Generate daily, weekly, and monthly reports to track debt recovery performance.
- Recommend process improvements to enhance recovery rates and reduce loan defaults.
- Manage the asset recovery process for collateral-backed loans, including repossession and disposal, in line with regulatory standards.
- Implement proactive strategies to prevent loan delinquency.
Qualifications & Skills
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years experience in debt recovery, credit risk management, or collections in a financial institution or fintech environment.
- Strong negotiation and persuasion skills with the ability to handle sensitive discussions professionally.
- Analytical mindset with problem-solving abilities to assess repayment risks.
- Proficiency in Microsoft Office and debt recovery management tools.
- Ability to thrive in a fast-paced, target-driven work environment.
- Experience in microfinance, digital lending, or banking is a plus.
- Excellent verbal and written communication skills.
How to Apply
Interested candidates should send their CV to hc-recruitment@sycamore.ng using “Recovery Officer” as the subject of the email.
Application Deadline: April 7, 2025.
Take the next step in your career with Sycamore-NG. Apply now!