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Internal Sales Representative at a Leading Engineering Company

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Internal Sales Representative
Locations: Lagos and Rivers
Employment Type: Full Time

Job Description

  • Develop and rebuild relationship (Customer Relationship Management – CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Responsibilities

  • Inform customers by phone about any new dealer program.
  • Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
  • Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).
  • Ensure there are no overdue debt on customers’ parts and service account.
  • Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
  • Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
  • Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
  • Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
  • Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
  • Assist with the solution and resolution of customer complaints / problems with MANTRAC.
  • Perform any other related duties as required by product support sales management.

Requirements

  • B.Sc in Engineering or equivalent.
  • Excellent leadership skills and ability to take initiative.
  • Good analytical and computer skills.
  • Having good selling skills is an advantage.
  • At least 3 years experience in the industry (sales, marketing & technical experience).
  • Good written and spoken English.
  • Great interpersonal and communication skills.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  12th August, 2024.