APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe.
We are recruiting to fill the position below:
Job Title: Data Entry Officer
Job ID.: R135098
Location: Port Harcourt, Rivers
Employment type: Full-time
Responsibilities
- Assists in the prompt & efficient resolution of customer complaints and concerns
- Provides updated & appropriate information on issues to customers verbally & in writing
- Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
- Making necessary analysis available to management on a regular basis.
- Create and maintain a database of information on customer / consignee complaints.
- Create and maintain a database on information required for and provided to a customer.
- Monitor and apply Customs Holds and Release.
- Follow up with customers and shipping line that has Long-standing containers in the yard.
- Sending of long-standing container report to shipping line and terminal.
- Book containers for customs physical examination and scanning.
- Proper documentation of customers letter of authority.
- Responsible for accuracy and timeliness of provision of information provided to clients.
- Assist in identifying service opportunities for client marketing.
- Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
- Maintain and update customer database.
- Book for Positioning of containers
- Follow up with yard on status of positioning
- Collect data for unexamined containers and confirm payment for reposioning and reexamination
- Any other task as assigned.
Requirements
- Bachelor degree holder from a reputable institution.
- Sound knowledge and experience of container terminal industry
- Strong interpersonal, teamwork and communication skills.
- Fluent spoken and written English.
- Good computer skills
- Ability to work under pressure, anticipate potential problems
- Effective customer service skills
How to Apply
Interested and qualified candidates should:
Click here to apply
Closing date: Not specified