Job Title: Customer Success Account Manager
Job ID: 1811162
Location: Lagos
Employment Type: Full Time
About Us:
Microsoft Corporation is a global leader in technology, headquartered in Redmond, Washington. We develop, manufacture, license, and support a wide range of software products, consumer electronics, and personal computers. Our best-known offerings include the Microsoft Windows operating systems, Microsoft Office suite, and the Edge web browser. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more.
Job Description:
We are seeking a dynamic and customer-focused Customer Success Account Manager to join our team in Lagos. In this role, you will play a critical part in building and maintaining strong relationships with our customers, ensuring the successful adoption of Microsoft products and services, and driving customer satisfaction and growth.
Key Responsibilities:
- Customer Relationship Management:
- Build and maintain foundational relationships with key customer stakeholders and technical professionals.
- Collaborate with account team leaders to ensure quality solution delivery and customer health.
- Customer Success Leadership:
- Align customer objectives with Microsoft’s portfolio of work and develop actionable Customer Success Plans (CSPs).
- Connect customer goals with Microsoft technology and services to drive value and outcomes.
- Customer Strategy and Growth:
- Track and improve the adoption and usage of Microsoft products and services.
- Identify areas for improvement in customer adoption and take proactive steps to drive usage.
- Monitor retention and churn risks, addressing potential issues early to ensure customer satisfaction.
- Delivery and Program Management:
- Support the delivery of program planning and customer-facing program reviews.
- Prioritize engagements and collaborate with technical stakeholders to achieve agreed-upon customer outcomes.
Qualifications:
Required/Minimum Qualifications:
- Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field AND 4+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
- OR Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field AND 3+ years of relevant experience.
- OR equivalent experience.
Additional/Preferred Qualifications:
- Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field AND 8+ years of relevant experience.
- OR Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field AND 6+ years of relevant experience.
- OR equivalent experience.
- 3+ years of relevant work experience within the customer industry.
- Microsoft or competitor equivalent certification (e.g., Azure, AWS, 365).
- ITIL Foundation certification or equivalent service management certification.
- PMI or equivalent Project Management certification.
- Prosci or equivalent certification.
Key Competencies:
- Strong relationship-building and stakeholder management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a focus on problem-solving.
- Ability to align customer objectives with business goals.
- Proactive and results-driven approach.
How to Apply:
Click here to apply online.
Join Microsoft and help us empower customers to achieve more through innovative technology and exceptional customer success!