ORÍKÌ Group comprises of a multi-channel spa, farm to skin retail product company and awholesale & amenityproduct line for spa’s, hotels, and airlines.
We are recruiting to fill the position below:
Job Title: Customer Services Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
Operations:
- Provide excellent customer service
- Adherence to appointments in a timely manner by monitoring the timing of appointments
- Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
- Advising clients on our products and services, also suggesting effective solutions where applicable
- Attends and participates in all general and team meetings
- When asked, evaluates potential new team members for various
- positions and assists new team members
- Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.
- Practices the highest standard of sanitation, neatness, and visual presentation
- Engaging and talking to clients, where permitted, on topics related to their interests
- Maintaining product awareness for the promotion and selling of ORIKI Products
Spa Management:
- Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
- Ensure all lights and devices are switched off at the end of business daily
- Ensure all doors are properly locked at the end of business daily
- Ensure equipment and devices used at the front desk are properly cared for
Appearance:
- Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
- Ensure your personal hygiene is top-notch, make use of deodorants, breath refresher and mild perfumes.
Education/ Professional Qualifications
- B.Sc Degree in English or any related field
- Specialized skills and knowledge of customer service and guest retention practices
- Professional certification is an added advantage
- Must possess 2 – 3 years work experience as a customer service representative
- Integrity and highly confidential
- Good organizational skills and follow-through
- Able to multi-task and improvise at the spur of the moment
- Energetic, able to work in a fast-paced environment
- Good with time management
- Good sense of humour
- Self-motivated and positive
- Able to work well under pressure
- Must be tech-savvy and know how to use Microsoft Office and other computer software
- Outstanding communication skills, both verbal and written
- Ability to preserve confidentiality of the customer
- Critical thinking and Problem-solving skills
- Warm and friendly manners, accompanied with exceptional people skills
- Excellent organisational and multitasking abilities
- Guest service oriented
- Enjoys team environment and interaction with co-workers
- Innovation
How to Apply
Interested and qualified candidates should send their Resume to: jointheteam@orikigroup.com using the Position as the subject of the email