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Customer Service / Policy Account Advisor

Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN). It has a checkered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers’ network in Nigeria, enjoying 80% of its current business from this source.

We are recruiting to fill the position below:

Job Title: Customer Service / Policy Account Advisor

Location: 
Lagos
Employment Type: Full time

Responsibilities

  • Maintaining a positive and professional attitude towards clients at all times.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • We are responding promptly to queries.
  • We are communicating with clients through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support
  • Resolving complaints.
  • Process forms, orders, requests, and applications.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure to attend to client queries and report daily input of queries
  • Respond to client calls and reply immediately with query feedback notes
  • Do follow up with clients, and consultation.

Minimum Educational Requirements

  • Candidates should possess OND / HND / B.Sc / M.Sc Degrees with relevant work experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: h-elelegwu@leadway-group.com and harrisonloveone@gmail.com using the Job Title as the subject of the mail.