About the job
- Company:
- Location: Nigeria
- State:
- Job type: Full-Time
- Job category:
NoemDek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs, etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client’s operations run smoothly.
We Are Recruiting To Fill The Position Below
Job Title: Client Service Representative
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
- As a Client Service Representative, you will play a pivotal role in ensuring the satisfaction and retention of our esteemed clientele.
- Your primary responsibility will be to effectively manage client relationships, providing exceptional service and guidance to help them achieve their goals.
- You will serve as a point of contact for clients, ensuring clear and timely communication to resolve any issues or queries.
- Additionally, you will collaborate closely with internal teams to meet client needs and contribute to the growth of our business.
Responsibilities
- Build and maintain strong relationships with clients, acting as their main point of contact throughout their interaction with the company.
- Address client inquiries and concerns in a timely and effective manner, providing accurate information and solutions.
- Understand client objectives and requirements, collaborating internally to ensure the delivery of quality service and support.
- Strategically identify opportunities to upsell or cross-sell additional products or services to existing clients.
- Maintain a comprehensive understanding of NoemDek’s services, continuously updating knowledge to enhance client interactions.
- Prepare and deliver presentations to clients, showcasing NoemDek’s capabilities and value propositions.
- Monitor and analyze client satisfaction levels, implementing necessary improvements to enhance overall experience.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- Proven experience in client service or customer support roles, preferably in the oil and gas industry.
- Excellent communication skills, both written and verbal, with the ability to effectively engage with various stakeholders.
- Strong problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
- Exceptional organizational skills, with keen attention to detail and the ability to multitask effectively.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work independently, as well as collaboratively within a team environment.
- Self-motivated, adaptable, and resilient, with the ability to work effectively in a fast-paced environment.
Benefits
- Competitive salary and performance-related bonuses.
- Comprehensive health insurance coverage.
- Professional development and training opportunities.
- Collaborative and vibrant work environment.
- Opportunities for career growth and advancement.