Advonics Services Nigeria Limited, based in Lagos, provides cutting-edge security, safety surveillance, telecoms, and logistics services to both local and international clients. Known for quality and integrity, Advonics has over 15 years of experience and a reputation for innovative, dependable solutions. The company has successfully partnered with government bodies, including projects with the Federal Ministry of Transportation and Ministry of Aviation. With a commitment to advanced technology, Advonics continually adapts to meet evolving client needs and maintain high service standards.
We are recruiting to fill the position below:
Job Title: Client Service Front Desk Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Responsibilities
- Client Interaction and Inquiry Management: Act as the primary point of contact for all clients and visitors, warmly welcoming them and managing initial inquiries.
- Communication and Client Satisfaction: Maintain clear and professional communication with clients through calls, emails, and in-person interactions.
- Documentation and Administrative Support: Keep detailed records of client inquiries, visits, and feedback to support continuous service improvements.
- Provide general administrative support as needed, including assisting with paperwork, data entry, and maintaining accurate visitor logs.
- Customer Service Standards: Uphold exceptional customer service standards by maintaining a professional demeanor, demonstrating patience, and exercising strong problem-solving abilities.
- Anticipate client needs and work proactively to ensure an outstanding client experience.
- Follow up on client inquiries and feedback to guarantee high levels of client satisfaction, showing genuine interest in their needs and a commitment to positive service experiences.
- Lobby and Reception Area Management: Ensure that the front desk and reception areas are well-organized, clean, and welcoming at all times.
- Keep informational materials accessible and assist with any preparations required for meetings or client interactions in shared spaces.
- Provide accurate information regarding company services, ensuring all client needs and concerns are promptly addressed or directed to the appropriate department for resolution.
- Appointment Coordination and Schedule Management: Manage client appointments by coordinating schedules, confirming bookings, and preparing any necessary information in advance.
- Ensure that appointments run smoothly, minimizing wait times and maintaining a professional atmosphere that reflects the company’s high standards in security solutions.
Requirements
- HND / Bachelor’s Degree in Business, Communications, or a related field that emphasizes strong communication and client relations.
- 1-3 years of professional experience in a customer service, front desk, or client-facing role, preferably within a technology or fast paced industry.
Skills and Attributes:
- Excellent verbal and written communication, able to convey information clearly and engage professionally with a wide range of clients.
- Friendly, approachable, and client-focused, committed to making each client feel valued and respected.
- Ability to handle multiple tasks simultaneously, including managing calls, coordinating appointments, and handling inquiries.
- Groomed and professionally dressed, upholding a polished image that represents the company’s high standards regardless of gender.
- A welcoming, open demeanor that helps clients feel comfortable; skilled in active listening to fully understand client needs and provide solutions or direction.
- Detail-oriented with a strong focus on organization and efficiency, able to keep the front desk and reception areas well-maintained.
- Maintain confidentiality regarding client information and demonstrate discretion in all communications.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 18th November, 2024.