FSC Manufacturing, a subsidiary of ORIKI Group, specializes in contract manufacturing and private labeling of cosmetics and personal grooming products. We are committed to helping brands bring their vision to life with high-quality, innovative solutions.

We are recruiting to fill the position below:

Job Title: Client Liaison Officer & Community Manager

Location: Lagos (Remote, In Office once a week)
Employment Type: Full-time

Job Summary

• We are seeking a Client Liaison Officer & Community Manager to serve as the bridge between our clients and operations team, ensuring seamless communication, strong relationships, and client satisfaction while also managing our client community and fostering engagement.

Key Responsibilities
Client Liaison:
Client Relationship Management:

• Serve as the primary point of contact for all client communications.
• Build and maintain strong, long-term relationships with clients, ensuring their needs are met and expectations exceeded.

Project Coordination:

• Oversee the end-to-end process for client projects, from onboarding to product delivery.
• Work closely with internal teams (Formulation, production, quality assurance) to ensure projects run smoothly.
• Update clients on project milestones, timelines, and deliverables.

Issue Resolution:

• Proactively address and resolve any client concerns or issues.
• Ensure timely follow-up and resolution of complaints or escalations.

Community Management:

• Develop and execute strategies to foster a strong community among our private label and contract manufacturing clients.
• Organize events, webinars, or workshops to educate and engage clients on trends, product innovation, and best practices.

Content Creation:

• Collaborate with the marketing team as needed to create content tailored for the client community (e.g., newsletters, blog posts, case studies).
• Manage online client groups or forums to encourage knowledge-sharing and collaboration.

Feedback Collection:

• Regularly gather feedback from clients to identify areas of improvement for products, processes, or services.
• Analyze trends in feedback and present actionable insights to the management team.
• Track metrics like engagement rates, growth trends and member feedback.

Administrative & Reporting:

• Maintain accurate client records, including communication logs and project status updates using a CRM software
• Prepare reports on client satisfaction, project progress, and community engagement metrics for management review.

Requirement

• Candidates should possess a Bachelor’s Degree.

How to Apply
Interested and qualified candidates should send their Resume to: jointheteam@orikigroup.com using the job title as the subject of the mail.

Application Closing Date
Not Specified.