Fowgate LLC is an enterprise software company with interests and proficiency in customizing Enterprise Software Solutions, Mobile Applications and Web Applications.

Location: Port Harcourt, Rivers
Employment Type: Full-time

JobSummary

• We are seeking a proactive and customer-focused Customer Relations Officer to join our team.
• The ideal candidate will play a key role in maintaining strong relationships with our clients, addressing their inquiry, concerns, and ensuring a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Resolve complaints and ensure customer satisfaction by offering appropriate solutions.
• Record and track customer interactions and feedback in the system.
• Collaborate with internal teams to improve products, services, and customer experience.
• Provide prompt, courteous, and efficient assistance to customers via phone, email, and in person.
• Build and maintain strong, long-lasting customer relationships.
• Conduct follow-ups to ensure customer issues are fully resolved.

Qualifications and Skills

• Qualification – OND.
• A minimum of 2 years experience in customer relations or a similar role.
• Proficient in office relevant software or tools, e.g., Microsoft Office, Project Management software, CRM (will be an advantage but can learn on the job).
• Ability to handle high-pressure situations and multitask effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Application Deadline 23rd December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: aso@fowgate.com using the position as the subject of the mail.

Note

• Only shortlisted candidates will be contacted.
• If you do not reside anywhere close to our office address, do not apply