FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Team Lead – Collections
Location: Lagos
Job type: Full-time (On-Site)
Department: Operations
Description
- We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments.
- You will strike a balance between maintaining trustful relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent).
Benefits
- Private Health Insurance
- Paid Time Off
- Pension Plan
- Work From Home
- Training & Development
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment process
- A screening call with the Recruiter for 30 minutes.
- Technical interview with the Hiring Manager for 30-45 minutes.