Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment type: Full-time
Workplace Type: Onsite
Job Summary
- Zedvance Finance Limited is looking for a Customer Service Officer to join their team.
- The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
- The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and be customer-focused.
Job Responsibilities
- Responding to customer inquiries via phone, email, and social media platforms.
- Providing accurate and timely information to customers regarding their accounts, products, and services.
- Collaborating with other departments to ensure timely resolution of customer issues.
- Staying up-to-date with product and service knowledge in order to provide accurate information to customers.
- Assisting in the development and implementation of customer service policies and procedures.
- Resolving customer complaints and concerns in a timely and professional manner.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining accurate records of customer interactions and transactions.
- Performing other duties as assigned.
Qualifications and Requirements
- Bachelor’s Degree in any relevant field.
- Minimum of 2 years of customer service experience.
- Familiarity with CRM systems and Microsoft Office suite.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Good time management skills and ability to prioritize tasks.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of customer service principles and practices.
How to Apply
Interested and qualified candidates should:
Click here to apply
Closing date: Not specified