About the job
Responsibilities:
- Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
- Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
- Troubleshoot technical issues and guide customers through product features and functionalities.
- Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
- Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.
Requirements:
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor, with a genuine desire to help others.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to meet customer needs.
What We Offer:
- Competitive salary and benefits package, including health insurance and retirement savings options.
- Flexible work schedule and the opportunity to work remotely from anywhere in the world.
- Ongoing training and professional development opportunities to enhance your skills and advance your career.
- Supportive team environment where your contributions are valued and recognized.
Join Our Team:
If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.
Employer-provided
Pay range in Lagos
Exact compensation may vary based on skills, experience, and location.
Base salary
$10/hr – $15/hr
Benefits found in job post
- Medical insurance