Customer Service Manager at Wifiber Broadband
Wifiber Broadband is the best Fiber to the Home and Fibre to the Office broadband provider in Nigeria delivering truly unlimited internet service at a comparatively affordable fiber optics cost. Our Fiber Optic technology guarantees high speed Internet for streaming, downloading, browsing or surfing the internet. We have consistently stood out as the Internet provider that offers the best unlimited internet in Lagos, Ibadan, and other cities in Nigeria. We are recruiting to fill the position below: Job Title: Customer Service Manager Location: Nigeria Responsibilities Lead and manage the customer service team to ensure fast, friendly, and effective support across calls, chat, email, and walk-ins. Collaborate with internal teams-Technical, Operations, Marketing, and Social Media-to deliver a seamless customer experience. Develop strategies for onboarding new customers, retaining at- risk clients, and recovering inactive accounts. Oversee ticket management, escalations,...