Carry1st is the leading publisher of social games and interactive content in Africa. We work with studios across the globe – from Addis Ababa to Sofia to New York City – to level up their games and scale in dynamic, frontier markets.

Customer Service Associate

• Location: Nigeria (Remote)

• As a Junior Customer Success Associate, you will be responsible for prioritizing customer satisfaction and, most importantly, have a passion for gaming.

You will…

• Address and resolve inbound customer problems and inquiries
• Keep record of each case in the dedicated web tool for future reference
• Escalate issues, notify the relevant team, and track progress until resolution
• Spot emerging issues and create templates for quicker responses to similar issues
• Stay updated on product information, promotions, and updates to manage customers 

Requirements

What makes you a great candidate?

• 1-2 years of experience working for a gaming or e-commerce company
• Strong communication and teamwork skills to effectively collaborate across different teams and departments
• Passionate and well-versed in mobile games and digital products
• Fundamental knowledge of data analytics and database management
• Proficiency in utilizing customer service software, CRM tools, and basic troubleshooting methods
• A customer-centric approach focused on understanding and building connections with customers

Method of Application

Interested and qualified? Go to Carry1st on jobs.workable.com to apply